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Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

  • Where can I order new spare parts for my Salta trampoline?
  • Can I also order new parts for an old Salta trampoline?
  • Some water remains on the jumping mat of my Salta trampoline, how is this possible?
  • How can I best clean and maintain my trampoline?
  • Can my Salta trampoline be left outside in the winter?
  • Does the Salta Weather Cover fit all Salta trampolines?
  • How can I check if my trampoline is still safe?
  • How much space should I keep free around the trampoline?
  • How can I prevent weeds under my inground trampoline?
  • Can I dig my Salta trampoline on legs into the ground?
  • On which surface can I best place my trampoline?
  • There is a kink in the frame of my rectangular Salta trampoline, is this correct?
  • Water flows from the safety pad towards the jumping mat, is this normal?
  • What is the warranty period for my Salta trampoline?
  • How can I make a warranty claim?
  • What are the payment options for paying my order?
  • What is the delivery time for my order?
  • I’m missing a part in the packaging or a part is defective upon receipt, what should I do?
  • Only a part of my order has been delivered and I am missing a complete box, what should I do?
  • How can I return my order?