At Salta, you can return your order within 21 days. Please log in with the email address and order number with which you placed the order. Specify which product(s) you wish to return and your request will be processed immediately. Return instructions will be provided during this process and will be confirmed again by email.
You can initiate a return through the Salta Returns portal.
Once we have received your return, we will check whether it meets all the conditions. When an employee approves the return, the amount will be credited within 14 days and you will receive a confirmation email.
For products or packaging that are damaged, please contact our customer service first!
- The return item (or items) must be returned complete and fully intact in their original packaging.
- Once a return is initiated, the item must be shipped within 14 days, following the provided instructions.
- If the item is damaged or in an incorrect condition, a part of the amount may be withheld or the item may be returned.
- For Salta products (such as trampolines and sports equipment), a fee of €19.95 will be charged. Our carrier will pick up the return on the specified date.
For spare parts, the buyer is responsible for the return and shipping costs.